Terms and conditions

General conditions of Sale

Preamble

1. These general sales conditions are agreed between Foquim Dental Lda, with headquarters at Rua 44 nº 30, 2830-571 Barreiro, Portugal, tax number 507 647 791 and contact +351 21 247 72 61, hereinafter referred to as "Foquim Dental" and people who wish to make purchases through the website https://www.foquimdental.com, hereinafter referred to as "User".

2. The parties agree that purchases made through the website https://www.foquimdental.com will be governed exclusively by this contract, excluding any conditions previously available on the website.

ARTICLE 1 - OBJECTIVE

1. The purpose of these general conditions of sale is to provide and define all the necessary information for the User on the modalities of ordering, selling, paying and delivering purchases made on the website https://www.foquimdental.com.

2. These conditions regulate all the steps necessary to place the order and ensure the monitoring of that order between the Contracting Parties.

ARTICLE 2 - ORDER

1. The user places his order by completing the purchase process presented on the website https://www.foquimdental.com, adding the products or services he wishes to request to the shopping cart:

2. To send your order, the User must:

a) Register at https://www.foquimdental.com, providing the information requested there.

b) Login (providing a combination of email and password chosen by the user when registering).

c) Fill in the information and choose the options available throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and the desired name for tax purposes are shown on the invoice) .

3. The final confirmation of the order by the User is equivalent to the total and complete acceptance of the prices and the description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

4. Foquim Dental will fulfill orders received online and only products in stock are available for purchase online, unless there is an error in the process.

5. The data contained in the invoice are the sole responsibility of the user. The invoice issued once cannot be reissued with changes.

ARTICLE 3 - PAYMENT

1. On the website www.foquimdental.com, Foquim Dental offers the user the following payment methods:

a) MULTIBANCO;

b) MBWAY;

c) Credit cards;

ARTICLE 4 - DELIVERY

1. Delivery of orders is made within 1 to 5 business days after ordering. Delivery is made by the company TNT.

2. Shipping costs are added to orders.

ARTICLE 5 - PRICES

1. Prices are presented in euros, to which is added the VAT rate in force at the time of order payment.

2. If there is an increase in the price of any product, the User will be informed immediately.

ARTICLE 6 - CANCELLATION AND RETURN

1. The cancellation or return process is handled on a case by case basis by Foquim Dental. The request must arrive in writing at loja@foquimdental.com, within 15 days after the request, with instructions for canceling or returning the products answered and defined by Foquim Dental, by the same means of communication.

2. Whenever possible, the return must be made using the same payment method, but if this is not possible, the user must present proof of payment and the ownership of the account or card, to make the return by bank transfer.

3. Foquim Dental undertakes to refund the User within a maximum period of 30 days.

4. Returned products must be in a condition of sale, that is, in the same condition in which they arrived in the hands of the User, without any anomaly or damage.

5. If the value resulting from the exchange of products for an order is less than or greater than the initial value, Foquim Dental will indicate the settlement conditions.

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